Understanding Behaviours that Challenge – Level 2 – Distance Learning

Could you cope with someone who is difficult to manage? This course gives learners an insight into behaviour that challenges and how to respond to these situations in the most appropriate and supportive way. Learners will examine what behaviour that challenges means, why it may occur and how to promote positive behaviour. They will learn […]

Understanding Safeguarding & Prevent – Level 2 – Distance Learning

Official data show that over 7,500 people were referred to the Prevent programme in 2015/16. The purpose of this qualification is to support anyone who is responsible for the safeguarding of people and for helping prevent radicalisation. It gives learners an understanding of recognising the signs of abuse, how to reduce the risk of radicalisation […]

Information, Advice or Guidance – Level 2 – Distance Learning

Offering clear and accurate information, advice or guidance and knowing what can be shared legally and professionally can greatly improve outcomes for a business. There are some fundamental rules for successful information sharing and ensuring staff are aware of these is key – this is all explored on this course.

Customer Service – Level 2 – Distance Learning

To have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; but 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. We will explain how to handle issues in […]

Business Administration – Level 2 – Distance Learning

As well as attaining a nationally-recognised qualification upon completion, candidates will further their personal and professional development and gain relevant skills, knowledge and understanding which will be of significant benefit to their employers. Interested in this course? Leave use an enquiry – click here

Equality & Diversity – Level 2 – Distance Learning

Britain is a culturally-diverse nation that respects and values the differences in people. Companies are legally required to follow a set of practices to tackle discrimination and promote equality. So a good understanding of the wide-ranging legislation is essential in creating a workplace that is centred on fairness, dignity and respect.

Workplace Violence and Harassment – Level 2 – Distance Learning

Workplace violence and harassment can have huge consequences. The Trades Union Congress estimates that 29% of people have been bullied at work, and many leave their job because of it. Understanding about effective communication and ways to reduce conflict in the workplace will help to create a more positive working environment, benefiting both employers and […]